Privacy Policy

1. Information we collect

• Account information — name and email, handled through our authentication provider when you sign up or sign in (including via Google or Apple).
• Profile & onboarding answers — your goals, concerns, budget, skin type, and preferences, which power matching and personalization.
• Usage data — interactions, device and log information, used to operate and improve the Service.
• Booking & payment data — handled by our payment processor; Dew does not store full card details.

2. How we use your information

• Match you with relevant Experts and personalize your experience.
• Provide, maintain, secure, and improve the Service.
• Process bookings, payments, and support requests.
• Communicate with you about your account and updates.
• Comply with legal obligations and prevent abuse.

3. How we share information

• With Experts you choose to book — the details needed to provide their service.
• With service providers that run the Service on our behalf (for example, authentication, backend/database, and payment processing), under contracts that limit their use of your data.
• For legal reasons — to comply with law or protect rights, safety, and the integrity of the Service.

We do not sell your personal information.

4. Cookies & analytics

We use essential cookies to keep you signed in and, where enabled, privacy- respecting analytics to understand usage. You can control cookies through your browser settings.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, then delete or anonymize it unless a longer period is required by law.

6. Your rights & choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Security

We use administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and to notify you of significant incidents where required.

8. Children

The Service is intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Changes to this policy

We may update this policy from time to time. We’ll post changes here with an updated date and, where required, provide additional notice.

11. Contact

Questions or requests? Email privacy@dewbeautyapp.com.